FAQ
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How can I track my order? A: After your order is shipped, we will send a tracking number to your registered email. You can enter the number on our website or the official logistics platform to check the real-time logistics information.
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What should I do if I receive a damaged product? A: Please take photos of the damaged product and the outer package within 48 hours after receiving the goods, and contact our customer service. We will verify the situation and provide refund, replacement or compensation services for you.
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Can I change the delivery address after placing an order? A: You can contact customer service to modify the address before the order is shipped. Once the order is delivered to logistics, the address cannot be modified.
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How long will the refund take to arrive? A: After we confirm the approval of the refund, the funds will be returned within 3-7 working days. The specific arrival time depends on your payment platform and bank processing speed.
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Are your home products safe for family use? A: All our products have passed safety testing, adopt eco-friendly and non-toxic materials, meet international household product safety standards, and are safe for adults, children and pets.
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Is wholesale service available? A: We support bulk wholesale and customized cooperation. You can contact us through the contact channel to get wholesale price and cooperation details.